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Towing FAQ's

Calgary City Towing FAQ's

No, your vehicle is perfectly safe turning the tow. While every car and truck is different, our professionals know how to ensure that a vehicle rides on its own suspension to the repair shop. When major repairs are necessary, a vehicle can’t simply stay where it is, and we’d be out of business if we damaged vehicles during transport. We take great care of customers’ vehicles.

Some people get nervous about towing a vehicle that comes with all-wheel drive, but we have trucks in our fleet that lift all four wheels off the ground to ensure a drivetrain is not damaged during the ride over to the service center.

Nearly all vehicles have automatic transmissions these days, so we are well-versed in which models are safe to transport with the drive wheels on the ground. Most manufacturers say this is fine over short distances, but if you have concerns, we always make sure we get it right before hauling a vehicle away.

In nearly all cases, even lowered cars and trucks can be towed safely.

We don’t just tow small commercial vehicles, but large semi trucks, as well. From tractor trailer recovery to light-duty and heavy-duty truck recovery to load shifts, we have the equipment to handle any job.

Yes, we do. Like we said: we have the equipment to handle any job.

All those tight turns and steep inclines can lead some customers to worry that a vehicle inside a parking garage is really and truly stuck, but we have tow trucks with lower clearances that can handle these jobs with ease.

Not necessarily. If you’d like to ride with the vehicle to the shop, then yes. But as long as we have the keys and any other information we may need, you can let the driver bring the car to the shop and have someone pick you up and take you home or to some other location, where you can handle any further business by phone.

We offer 24-hour availability every single day of the year. Hours of operation should never be a concern for you.

Yes, call one of our dispatchers at +1 (587) 3330593, give them the necessary information and the time you would like to have us tow the car.

Since the rise in the prices of fuel we have implemented a fuel surcharge to help make up for the fluctuation in fuel prices, rather than changing our rates all the time.

We will need to know the location of your car, the type of vehicle you have, year, make, model, color, license plate, and the address and business of where your car is being towed, what is wrong with the vehicle, your phone number and how you are paying.

Every manufacturer establishes towing guidelines; several companies compile these guidelines into an annual publication that is standard equipment for today’s tow truck driver.

No. Quite the opposite. Since your car is lifted by it’s tires, it is riding on your own suspension. And the tow truck’s suspension absorbs most of the bumps.

Yes. Our drivers begin by receiving a week of intensive specialized training, then they are teamed with an experienced driver on the job until able to perform every aspect of the job with competence.

No. Not for light duty tow trucks. However, our company requires drivers to have a flawless driving record and attend annual defensive driving classes.

Toggle ContentThere are several reasons.
1. You do not have to pay the tow bill.
2. The insurance adjuster will inspect your car and other cars involved sooner to avoid storage fees.
3. No ugly wreck at your house.

A service that we provide our clients that involves two-wheel towing simply involves lifting that car’s front wheels off the ground—oftentimes with the use of a dolly (a contraption with wheels, a ramp, and a compartment wherein the car’s tires are snugly fit). Two-wheel towing options provide both our towing contractors and the patron with a very efficient and quick method for towing an appropriate vehicle for a one-way trip of either short or medium length. Cars that are appropriate for this towing solution are often ones that have only front-wheel drive.

We understand completely the client’s anxieties over tire replacements. We’re familiar with the time, effort, and cost that are involved in a complete replacement of a tire. That’s why our towing professionals work extra diligently to determine whether or not they can simply repair a damaged tire instead of being compelled to replace that tire entirely. However, if in certain circumstances, a tire replacement is required, an alternative should never be considered. Driving on a tire that must really be removed and replaced is quite serious. We would never recommend a customer endanger her or his car, and possibly her or his life, by traveling on such an unsafe object. Let our towing experts handle your auto emergency; they’ll take every option into consideration; you can trust them to deliver to you the proper towing solution that will really keep you secure whenever you’re on the road.

Our professional team makes no distinctions in the hours of operation when there’s a customer in need. You can rely on our emergency call center and our towing professionals at any hour of the day for any automotive troubles you’re facing. Being a 24/7 towing service means that we’re always available for our patrons-twenty four hours a day, seven days a week. Whether you’re on the road or off we can help you whenever you need a towing expert by your side.

This situation differs from car to car, from battery to battery. There are many variables involved, including the age of the battery and the amount it has been used by the owner. Our professional towing contractors will be able to diagnose the exact problem and prescribe the correct solution to such a difficulty. When you call up our towing experts, you’ll be in touch with the kind of reliable servicemen who can resolve both problems with just as much ease. So don’t worry if you can’t determine the exact problem: our experts can.

Our reliable towing professionals provide a large number of towing services in the category of on-road emergency assistance. If a customer finds herself out of gas, she can depend on our experts to provide gas services to refill the car’s tank. And if another patron needs help with his deflated tires, our hard-working towing providers have all the materials needed to replace the tire or to re-inflate it if the tire can be saved. With the years of experience that our towing contractors possess, you can expect them to have already worked with all sorts of roadside towing services. You’ll know you called the right professionals.

In practical terms, local and long-distance towing involve different requirements for our professional, hired towing contractors. Generally speaking, because of the time and gas expended for long-distance assistance, the cost to the patron will be relatively higher than a simpler, local service. However, when it comes to a driver in need, our towing experts work with no hesitation. Regardless of the distance, our towing experts are more than glad to help a customer in need for any requested towing service. We’ll assist you, near and far.

If your vehicle is missing and you believe that it may have been towed, call the Police Department (the non-emergency phone number). All towing companies, even private ones, are required to report to the local Police Department within 30 minutes of towing the vehicle.

The towing company/agency shall be held responsible for losses/damages incurred by the vehicle while it is being towed. Take note that before the actual towing, the tow truck crew shall issue a Technical Inspection Report indicating the name of the owner, vehicle’s plate number, type and color, accessories attached, and the vehicle’s condition.

This is not allowed. If this happens when the driver is present, this must be taken note of and reported as a violation.

Stalled or illegally parked vehicles as a result of engine trouble shall be towed if it cannot move on its own, or if the driver refuses to move it. A TVR shall likewise be issued to the driver.

Stalled or illegally parked vehicles as a result of an empty fuel tank may be towed to the nearest gasoline station. However, a towing fee will be paid to the tow truck in accordance with the number of kilometers from the point of origin to the gasoline station. A TVR shall also be issued to the driver.

Vehicles with a flat tire must be moved to the emergency lane on its own. Otherwise, it will be towed. In either case, a traffic violation receipt (TVR) will be issued. Changing of flat tires on the roadway is not allowed.

If attended by a driver, illegally parked vehicles will not be towed, but a ticket shall be issued by a traffic constable (or deputized HPG officer).

There are several, more commonly done by flatbed tow, Wheel-lift tow, and Frame-lift tow. There are also additional methods regarding motorcycles and classic vehicles, as well as large automobiles. Contact Calgary City Towing to discuss our methods.

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our services and solutions include


Towing services
We offer any kind of towing services including: local or long distance towing, light or heavy duty towing, dolly towing, emergency towing, accident removal, flatbed towing, motorcycle towing, and more. All preformed professionally and to our clients’ 100% satisfaction while keeping them and their vehicles safe from harm or from further damage.

Roadside assistance
Our technicians are trained and qualified to identify your vehicle’s problem and to provide a solution for various problems on site. Including: gas filling, dead battery jumpstart or dead battery replacement, flat tire replacement, off road recovery (winch), and accident emergencies. With 360 Towing Solutions you can be sure that if it is possible – we will solve the problem on site and will spare you the trip to the shop.

Lockout services
In addition to our roadside services, we also offer car lockout services. If you’ve lost your key or locked it inside your car – we have the solution for you. But we offer more than lockout solutions, we also offer: rekey service, key cutting, lock repair, transponder key reprogramming, and more.